Terms of service

Agreement

These terms govern your use of the Graybook Technologies website and services provided by [legal entity name] (“we”, “us”). By using the site or the services you agree to them. Services under a signed order or master services agreement are governed by that agreement where it differs.

Our services

We provide software development, hosting and colocation services. We are not a broker, exchange or investment adviser, and nothing we provide is investment advice. You are responsible for your trading decisions and their results.

Accounts and acceptable use

• Keep your credentials secure and tell us promptly about any unauthorized access.
• Do not use our services for unlawful activity, market manipulation, attacks on other systems or to infringe others’ rights.
• We may suspend services that threaten the security or stability of our network.

Fees and billing

[Billing cycle, payment terms, late payment, taxes and refunds.]

Service levels

Uptime commitments and service credits are set out in [the service level agreement]. Service credits are your sole remedy for missed service levels unless your agreement says otherwise.

Intellectual property

Code we write for you under a development agreement belongs to you once paid for, as described in that agreement. Open-source components remain under their own licenses.

Limitation of liability

[Limitation of liability and disclaimers, to be drafted by counsel.]

Governing law

These terms are governed by the laws of [jurisdiction].

Changes

We may update these terms. Material changes will be notified to customers by email at least [##] days before they take effect.

Contact

[legal email], [postal address].